1. Is an account necessary for placing an order?
No, you can checkout as a guest. However, creating a SUHAAF account will enhance your
shopping experience.
. You can save your shipping and billing information to ensure a faster checkout process.
. You can track your orders and review your order history.
2. How do I make an account?
To create your SUHAAF Online Account, follow these simple instructions
For desktop users: Click on the My Account icon on the top right. Next, click on “Register”. Enter your details and register.
.For mobile users: Go to the menu and click on the My Account. Enter your details and register.
Please create your account using a valid and active email address as all order processing updates, promotions and vouchers will be sent to your registered email.
3. What if I forget my password?
You can reset your password by clicking on “Forgot your password?” on the Account section. Enter your Email Address to receive a password reset link. Sign In using your new password.
1. How can I place an order?
Once you have added all your desired items to your shopping bag, follow these instructions:
. Click on the “Shopping Bag” icon and proceed to Checkout
. Enter all your required contact, shipping and billing information.
. Click on ‘Complete Order’ and check your email for an order confirmation Email.
Please use a valid and active email address to place your order as all order details and processing updates will be sent to this email.
Disclaimer: SUHAAF is not responsible for products purchased from unauthorized sellers or individuals. Customers are advised to purchase authentic SUHAAF products only through our official website, https://suhaaf.com.
2. Can I place an order on call?
Yes, you can place your order by calling us at +92 321 5963808 and providing the required and size / color variant of the product you want to purchase.
3. How can I review my order after I have placed it?
After placing your order you will receive an Order Confirmation Email with all your order details. If you cannot find it in your inbox, check your junk / spam folder. Contact our customer service team at +92 321 5963808 to confirm the status of your order if you do not receive this Email.
4. Can I add items or make changes to an existing order?
You can contact our Customer Service at +92 321 5963808 to request changes to your order within 24 hours of order placement, given that the order has not been processed. Alternatively, you can request cancellation of your entire order and place a new one.
5. What is my Order Number?
Your Order Number will be used to identify your order and will be provided in the Order Confirmation Email after you have placed your order.
6. What can I do if I find an issue / discrepancy in my order upon receiving it?
You can contact our Customer Service team by sending an Email at wecare@suhaaf.com or calling +92 321 5963808 to address any issues with your order.
. In case of missing items, our team will request for your order number and images of the order received. After verification, we will arrange the missing article depending on availability. If it is sold out, we will offer a voucher for the same amount paid for that
particular item.
. In case of a damaged item, our team will request for your order number and images of the article received. After verification, we will arrange the missing article depending on a availability. If it is sold out, we will offer a voucher or refund for the same amount paid for that particular item.
7. Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.
8. Can I cancel my order?
· Customers can cancel orders at any time before the order has been processed
· Once the order has been shipped, you will receive a shipping confirmation via email and along with your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order
SUHAAF holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors.
9. How can I check the status of my order?
You can contact our Customer Service team at +92 321 5963808 to request your order tracking status.